Stephen is a Solicitor Advocate who has dealt with all aspects of motor, EL and PL personal injury claims. Stephen’s strength lies in his pragmatic and methodical approach to claims. His proactive manner encourages dialogue among client, claimant and agent at an early stage. He gives logical consideration to technical and procedural issues, meaning that straight-forward and effective advice is provided to clients and colleagues alike.
Stephen is the leader and manager of our large team dealing with high volumes of non-catastrophic work. This specialist team is very important to BTO’s clients and Stephen’s supervision and guiding hand makes sure they keep on delivering time and time again.
Stephen specialises in this area to exploit his skills in achieving no nonsense, pragmatic and sensible results within the confines of a very commercially tight area of insurance work. He believes his team is second to none in providing a first rate service to insurers specifically targeted at early settlement and minimising costs. Costs are a particular issue of contention in this area and the successes that the team have achieved in their keen negotiations and court arguments under Stephen’s supervision has seen savings for clients of almost £1million (on average around 15%) on costs presented versus costs paid in cases valued at less than £50,000 since early 2010.
He regularly provides client training sessions and their feedback confirms that his friendly down-to-earth approach with a sense of humour is exactly what they need to make education on often dry or dull legal issues lively and real, keeping the audience entertained and engaged throughout:-
“a timeless piece of training from which [we] can build and improve tactics. This has definitely helped me focus and improve...”
“certainly feel much more confident with my Scottish cases...”
“really informative training”
“particularly impressed by the clarity of the answers and the straightforward way in which the answers were given...”
“genuinely interested in helping us...”